Refund policy

Last updated: November 12, 2026

NIJA AI Trading LLC operates NIJA AI Trading — NIJA Store. Our merchandise is made to order and fulfilled through Printful.

Returns and exchanges

We generally do not accept discretionary returns or exchanges because you changed your mind, selected the wrong size or color, or no longer want an item. Please review product details and sizing before ordering. This applies only where permitted by law. Being made to order does not, by itself, remove applicable statutory cancellation or withdrawal rights.

Damaged, defective, misprinted, incorrect, or missing items

Contact dante.harrell@nijaaitrading.com promptly with your order number, a description of the issue, and clear photographs where reasonably available. Also contact us about missing items or packages that have not arrived. We will review the issue and provide an appropriate replacement, refund, or other legally required remedy. Your rights against NIJA as seller are not limited to the remedies our fulfillment provider offers us.

Please report issues as soon as discovered so we can investigate. This request does not shorten any legally required claim period. Do not return items without instructions. If a return is required for faulty or incorrect goods, we will explain the process and cover costs where required by law.

Cancellations and address changes

Contact us immediately to request cancellation or correct order details. We will check whether production or shipment can still be stopped or changed; discretionary changes cannot be guaranteed once processing begins. Statutory cancellation rights remain available.

Refunds

When a refund is approved or legally required, we will notify you and arrange it through the original payment method where available and legally appropriate. Bank and payment-provider processing times vary. We will meet applicable legal refund deadlines. Legally required refunds of delivery charges are preserved.

Consumer rights

Nothing in this policy excludes mandatory consumer guarantees, remedies for nonconforming goods, or cancellation and withdrawal rights. Where local law provides greater protection, it applies. For order support, email dante.harrell@nijaaitrading.com.